A fancy line is one number with a yes side and a no side, and most settlement questions the desk gets are about what that number was counting. This note explains it from the first ball to the closing entry.
Nearly every settlement complaint the desk receives belongs to one of five families. Here they are, in the order they arrive across a season, with the rule that decides each and how the conversation actually ends.
The balance figure at the top of a panel tells you very little. The statement underneath is the only honest record of a month, and this is how the desk reads one, entry by entry, with the chat open beside it.